This guide describes the complete workflow of the SwiftWay application. We have broken the process down into 6 logical stages so you can quickly find the information you need or use this article as a checklist for training your team.

Stage 1: Creating the Route Foundation

What is a "Mission"?
A Mission is your digital route sheet for a single trip or work shift (e.g., "Morning delivery of 20 orders from the warehouse" or "Collecting returns from 5 city locations").
To create one, you only need to set two points:

• Start point: where you begin (usually your depot or warehouse).
• End point: where you finish (often the same depot).
  Once these points are set, the foundation of your route is ready, and you can start adding addresses.

Stage 2: Adding Addresses (Up to 200 stops)

We made data entry highly flexible. Choose the method that suits you best:

1. Text & Autocomplete: Start typing, and the system will provide smart suggestions to fix typos and find the right address instantly.
2. Voice Input: Tap the microphone icon on your iPhone keyboard and dictate the address directly into the search field. This is a completely hands-free method, ideal for use on the go or while driving.
3. CSV Import: Perfect for bulk uploads from Excel, CRM, or other systems. Format: address;latitude;longitude. If coordinates are missing, the address is automatically queued for geocoding.
4. Camera Scanning (OCR): Point your camera at a printed list. The system recognizes multiple addresses at once. Green highlighting means high confidence, yellow means low confidence. Tap Apply to send the recognized text to the geocoding queue.

Stage 3: Waypoint Deep Dive

A Waypoint is not just a dot on the map; it is an address with specific business constraints.

• Time Windows: You can add up to 10 different time windows to a single address (each lasting up to 2 weeks) for long-term planning.
• Tasks: Set up separate tasks for delivery or pickup. Each task can have its own service time (e.g., for different apartments in the same building).
• Packages & Documents: Add packages with specific quantities (e.g., "Dresses, 3 pcs"). You can attach PDFs, photos, hand-drawn scribbles, or saved images to any package. You can also take a photo of the exact location of the item in the trunk (Cargo Place) and draw annotations directly on the image.
• Contacts & Statuses: Store recipient contact details and log specific delivery failure reasons if a delivery is unsuccessful.

Stage 4: Route Optimization

The app adapts the route to your real-world conditions:

• Under 4 stops: The app finds the shortest path without changing your original sequence.
• Optimization Types: Choose between Optimal Route (shortest distance), Keep Order (preserves your sequence), or Maintain Time Windows (strict adherence to schedules).
• Vehicle Settings: Account for vehicle constraints, avoid toll roads, ferries, or unpaved surfaces. You can even specify your preferred side of the road for arrival.
• Comparison Screen: Before starting, you will see exactly how much distance and time the optimization saves compared to your initial list, including the estimated completion time with service times factored in.

Stage 5: Navigation & Service Mode

• Navigation Options: You have three navigation options to choose from: Apple Maps, Google Maps, or the built-in SwiftWay Navigator. You can switch between them freely at different stops.
• Arrival: Tap the Arrived button to enter Service Mode for that specific address.
• Servicing: In this mode, verify documents, use the Cargo Place photo to instantly locate the correct package in the trunk, and capture the Proof of Delivery.
• Completion: Tapping the Done button automatically advances you to the tasks for the next stop.

Stage 6: Completion & Reporting

Once all tasks at all stops are fully completed, the Mission is officially marked as done and moves to the History / Completed section.

• Export: You can export the entire Mission as a ZIP archive. It contains all attached photos and documents, plus the main PDF file: the Mission Report (perfect for accounting or client reporting).
• Remake: If you need to run the route again, open the Mission in the Mission Dashboard and start editing. All historical execution data will be safely cleared, allowing you to re-optimize and restart the Mission from scratch without building it manually.

Still have questions? Watch the video guide above or contact our support team via the contact section on our website.